Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at kaelbystore@outlook.com

If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues: Please inspect your order when it arrives and contact us right away if the item is defective, damaged, or wrong, so we can make it right.

Non-returnable items: Custom or personalized items, personal care goods, hazardous materials, sale items and gift cards cannot be returned.

Exchanges: Return the item you have, and once the return is accepted, place a separate order for the new item.

Refunds: We'll notify you once we've received and inspected your return. If it's approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at kaelbystore@outlook.com.